Privacy Policy
Last updated: May 8, 2026
Staynup ("we", "our", "us") provides software that helps short-term rental teams automate operations and guest communication. This policy explains what data we collect, how we use it, and your choices.
Information we collect
- Account information: name, email address, company details, billing details.
- Usage information: page activity, device/browser information, logs, and performance metrics.
- Operational content: workflow settings, property operations data, and guest communication inputs provided by your team.
- Support information: messages and documents shared with our support team.
How we use information
We use information to:
- Provide and improve Staynup services.
- Operate automations and AI-assisted workflows you enable.
- Maintain platform security, reliability, and fraud prevention.
- Provide support, onboarding, and product communications.
- Meet legal and contractual obligations.
Legal bases and data handling
Where required by law, we process personal data under one or more legal bases, including contract performance, legitimate interests, legal compliance, and consent where applicable.
Sharing of information
We may share information with:
- Service providers that support hosting, analytics, communications, and payment processing.
- Professional advisors such as legal or accounting firms as required.
- Authorities when required by law or valid legal process.
- Business transferees in connection with a merger, acquisition, or asset transfer.
We do not sell personal information.
Data retention
We retain data for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention duration depends on account status, data type, and legal requirements.
Security
We apply technical and organizational safeguards to protect your information, including access controls, monitoring, and secure infrastructure practices. No system is completely risk-free, but we continuously improve security controls.
International transfers
Your information may be processed in countries other than your own. When required, we use appropriate safeguards for cross-border data transfers.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or export your data, and to object to certain processing. To exercise your rights, contact us using the details below.
Cookies and tracking technologies
We use cookies and similar technologies for essential functionality, analytics, and performance. You can manage cookie preferences through your browser settings.
Children's privacy
Staynup is not directed to children, and we do not knowingly collect personal data from individuals under the age required by applicable law.
Changes to this policy
We may update this policy from time to time. We will post updates on this page and revise the "Last updated" date.
Contact us
If you have questions about this Privacy Policy or your data, contact us at:
- Email: hello@staynup.com