Staynup

Terms of Service

Last updated: October 28, 2026

These Terms of Service (the "Terms") are an agreement between you and Staynup AI Limited Liability Company, a Wyoming limited liability company ("Staynup", "we", "our", "us"). They govern your use of staynup.com, the Staynup app and everything we offer through them (the "Service"). By creating an account, joining the beta or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Who may use the Service

You must be at least 18 and able to form a binding contract. The Service is for business use by people who manage short-term rentals. If you use it on behalf of a company, you confirm you are authorized to bind that company, and "you" includes it.

2. The beta

Parts of the Service are in beta. Features may change, break or be removed, and we may limit how many hosts can join. In return for early access and any founding-host offer, we ask for honest feedback; you give us the right to use that feedback freely, without payment or obligation to you.

3. Your account

Give us accurate information and keep it current. Keep your password and any connected accounts secure: you are responsible for what happens under your account. Tell us right away at support@staynup.com if you suspect unauthorized use.

4. What the Service does, and AI

Staynup is an AI co-host. With the access you give it, it reads your listing information and messages, drafts and sends replies to your guests, coordinates cleaners and vendors, and alerts you to decisions that are yours to make.

AI makes mistakes. It can misunderstand a message, give wrong or incomplete information, or take an action you would not have chosen. You are responsible for how you use the Service and for what is sent to your guests, staff and vendors in your name. You decide what the AI may do on its own and what needs your approval; review its work, set clear house rules, and do not rely on it for legal, safety, financial or emergency decisions. We do not guarantee that any output is accurate, complete or suitable for your purpose.

5. Your responsibilities

You agree that you will:

  • follow all laws that apply to you and your rentals, including short-term rental, consumer-protection, privacy and anti-discrimination laws;
  • follow the terms of every platform you use with the Service, including Airbnb's, and keep your accounts there in good standing;
  • give your guests, cleaners and others the privacy notices and disclosures the law requires, including telling guests when they are communicating with an AI assistant where required;
  • get any consent the law requires before the Service sends text messages or calls, and honor opt-outs such as a reply of STOP;
  • not upload or process anything you have no right to use.

6. Third-party platforms and services

The Service works with third parties, such as Airbnb, messaging providers, payment processors and AI providers. Staynup is not affiliated with, endorsed by or sponsored by Airbnb, Inc. Airbnb is a trademark of Airbnb, Inc. We act only with the access you grant. Third parties set their own rules, and they can change or limit their services, or restrict or suspend your account, including because of how automated tools are used with them. We are not responsible for what third parties do or for their availability, and you are responsible for the status of your accounts with them. Your use of a third-party service is governed by that service's terms.

7. Fees, trials and billing

Fees are shown on our pricing page and at signup, and may be based on the revenue from your bookings. Unless a trial or offer says otherwise, you are billed as shown there. Payments are processed by our payment provider, Polar, which acts as merchant of record, and you also agree to its payment terms. A free trial requires no card unless we say so; it ends on the date shown, and you must add a payment method to continue.

A founding-host or campaign offer (such as a discount for a number of months) applies only as described when you claim it. A reserved spot is held for the period stated and then released if you do not finish setting up. We may change prices or fees for future periods by giving you notice in advance. You are responsible for any taxes. You can cancel at any time in your account; cancellation takes effect at the end of the current billing period. Fees already paid are not refundable, except where the law requires or an offer says otherwise.

8. Your content and data

You keep ownership of the content and data you put into or connect to the Service ("Your Content"), including your listings, messages and guest information. You give us a worldwide, non-exclusive license to host, process, transmit and display Your Content only as needed to provide and secure the Service for you, to comply with the law and to enforce these Terms. For personal information about your guests and staff, we act as your service provider as described in our Privacy Policy; we can sign a data processing addendum on request. We may use aggregated and de-identified data that does not identify you or your guests to operate and improve the Service.

9. Acceptable use

Do not: break the law or others' rights; send spam or harassing, deceptive or unlawful messages; try to access accounts, systems or data that are not yours; probe, overload or interfere with the Service; reverse engineer it or use it to build a competing product, except as the law allows; resell it without our permission; or use it in a way that could harm guests, staff or other people.

10. Our property

The Service, including its software, design, text and marks, belongs to Staynup and its licensors. We give you a limited, revocable, non-exclusive, non-transferable right to use it during your subscription or beta access as these Terms allow. "Staynup" and our logos are our marks. Other names and marks belong to their owners.

11. Suspension and termination

You can stop using the Service and close your account at any time. We may suspend or end your access, with notice where practical, if you break these Terms, if we must for legal, security or third-party reasons, if payment fails, or if we end the beta or the Service. When your access ends, your right to use the Service stops; you can ask us to delete your data under our Privacy Policy. Sections that by their nature should continue (including 8 to 10 and 12 to 16) survive termination.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", AND DURING THE BETA WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT AI OUTPUT WILL BE CORRECT, OR THAT THIRD-PARTY PLATFORMS WILL ALLOW YOUR USE OF THEM.

13. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, STAYNUP AND ITS MEMBERS, OFFICERS, EMPLOYEES AND PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BOOKINGS, REVIEWS, DATA OR GOODWILL, OR FOR THE SUSPENSION OF YOUR ACCOUNT ON A THIRD-PARTY PLATFORM, EVEN IF TOLD THEY MIGHT OCCUR. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AND US$100. Some places do not allow these limits, so they may not apply to you in full.

14. Indemnity

You will defend and indemnify Staynup and its members, officers, employees and providers against claims, losses and costs (including reasonable legal fees) arising from Your Content, your use of the Service in breach of these Terms or the law, or your dealings with guests, staff and platforms.

15. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming and applicable U.S. federal law, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us at support@staynup.com and try to resolve the dispute informally for 30 days. Any claim that is not resolved will be brought only in the state or federal courts located in Wyoming, and you and we consent to their jurisdiction and venue, except that either of us may seek urgent relief in any court to protect intellectual property or confidential information.

16. General

These Terms and the policies they refer to are our entire agreement about the Service. If part of them cannot be enforced, the rest still applies. If we do not enforce a term, that is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger, financing or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. You may not use the Service in a country or by a person subject to U.S. embargo or sanctions. We may send notices to the email on your account or post them in the app. We may update these Terms: for material changes we will give notice before they take effect, and by using the Service afterwards you accept them. If you do not agree, stop using the Service.

17. Contact

Staynup AI Limited Liability Company 30 N Gould St Ste N Sheridan, WY 82801, United States

  • Email: support@staynup.com