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Getting Started
AI Co-Host
Team & Access
Trusted by host-led teams
From solo hosts to portfolio operators — teams use Staynup to automate the busywork and keep guests happy.

“Staynup makes the whole guest experience feel calmer. It handles the repetitive questions and coordination in the background so our team can stay focused on the details that actually matter.”
Huy V. Trinh, Founder
Cozinema

“Cleaner coordination used to be my daily headache. Chasing in group chats, not knowing if the room is ready. Now it just happens. I only hear about it if something is wrong.”
Maya Reed, Portfolio Manager
Skyline Stays

“My phone used to buzz all day with the same questions. WiFi code, checkout time, do you have a hair dryer. Now guests get answers instantly and I get my peace back.”
Soren Marin, Founder
Urban Keys Co

“I used to stress every late check-in. Guest arriving at 11pm, cannot find the lockbox, asking about parking. Now the AI handles it all and I just go to sleep.”
Alicia Tran, Operations Lead
Harbor Stay Group

“The mental load of being available 24/7 for guests was wearing me down. I felt like I could never fully disconnect. Now I actually take evenings off without guilt.”
Jordan Patel, Head of Hospitality
Northlight Homes