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How should my AI reply?

Step 5: choose how fast it replies, when it steps back, and what to do when the answer is not in your listing.

Updated Oct 29, 20261 min read

The last numbered step sets sensible defaults. Every option has a recommended value, so you can accept them and change anything later in AI settings.

How fast should it reply?
What it controls
How long the AI waits before answering
Recommended
Instant
Step back when you've just replied
What it controls
If you wrote to the guest within this window, the AI stays quiet
Recommended
5 minutes
Amenities and services
What it controls
What to do when the guest asks about something not in your listing
Recommended
Ask once and remember
Early check-in and late checkout
What it controls
How requests are handled
Recommended
Smart allocation

Each setting is explained in Behavior settings.

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