How should my AI reply?
Step 5: choose how fast it replies, when it steps back, and what to do when the answer is not in your listing.
Updated Oct 29, 20261 min read
The last numbered step sets sensible defaults. Every option has a recommended value, so you can accept them and change anything later in AI settings.
How fast should it reply?
- What it controls
- How long the AI waits before answering
- Recommended
- Instant
Step back when you've just replied
- What it controls
- If you wrote to the guest within this window, the AI stays quiet
- Recommended
- 5 minutes
Amenities and services
- What it controls
- What to do when the guest asks about something not in your listing
- Recommended
- Ask once and remember
Early check-in and late checkout
- What it controls
- How requests are handled
- Recommended
- Smart allocation
Each setting is explained in Behavior settings.
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