Which workspace settings should I configure first?

Workspace settings are not technical switches. They decide how quickly Staynup replies, when it asks a person to step in, and how it handles information that is not yet in your property knowledge.

Start with the recommended defaults, then adjust them after you see real guest conversations.

Response timing and human intervention

Response delay controls how long Staynup waits before replying. Use an instant response for routine questions when guests expect fast help. Add a delay only when you deliberately want replies to feel less immediate.

Host intervention threshold controls how long Staynup keeps a conversation open before asking your team to step in. A shorter threshold brings people in sooner; a longer threshold gives the AI more time to solve the request.

Recommended start: instant response and a 5-minute intervention threshold.

Unknown amenities and services

When a guest asks about something that is not in your property knowledge, choose how strict Staynup should be:

• Not available — safest for information you never want the AI to assume. It treats unknown items as unavailable.
• Ask once and remember — better when guests may provide useful context during the conversation. Staynup asks once and remembers the answer for that conversation.

Use Not available when accuracy matters more than flexibility. Use Ask once and remember when your team wants conversations to keep moving without repeating the same question.

Check-in and check-out requests

These settings decide how Staynup handles early check-in and late check-out requests:

• Auto-decline — politely refuses requests outside your rules.
• Always-ask — sends every request to your team for approval.
• Smart allocation — approves requests that match availability and cleaning time, then hands off the unusual ones.

Recommended start: Smart allocation. It handles common requests automatically while keeping exceptions in human hands.