Glossary
The words used across Staynup and these docs.
Updated Oct 29, 20261 min read
Workspace
- Meaning
- The home of one hosting business: listings, team, chats, AI settings and billing
Admin
- Meaning
- The workspace owner, who signs in with an email and password
Manager
- Meaning
- A member who runs guests and operations
Staff
- Meaning
- Cleaners and technicians
Co-host
- Meaning
- How Staynup connects to your Airbnb listing, with Full Access
Handoff
- Meaning
- When the AI passes a request to your team
Ticket
- Meaning
- The short message in your team chat that carries a handoff
Rule
- Meaning
- A short instruction the AI always follows
Reply style
- Meaning
- The voice the AI uses
Facts
- Meaning
- The knowledge pack built from your listing and rules
Grounding
- Meaning
- The guard that stops the AI stating anything not in your facts
Playground
- Meaning
- A place to test conversations without sending anything
Benchmark
- Meaning
- A readiness score and suggested fixes for each listing
Cleaning session
- Meaning
- A cleaning created from a reservation
Operations mode
- Meaning
- Whether you handle things yourself or a manager does
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