Frequently asked questions

Do I need technical skills?

No. Everything is set up in the interface, in about three minutes, and you can improve it later.

Does Staynup need my Airbnb password?

No. It connects as a co-host you invite, with Full Access, and you can remove it from Airbnb at any time.

Will it sound like me?

Choose a reply style, or describe your own voice, and add rules for your policies.

What if the AI does not know something?

It asks your team instead of guessing, and you can teach it the answer once, from your phone.

Which languages does it support?

Guests are answered in the language they write. The app is available in English and Vietnamese.

Can I start with one listing?

Yes. Most hosts start with one, tune it, then add the rest.

What does it cost?

A free 7-day trial, then a share of booking revenue. See Plans, trial and pricing.

Who can see what?

Admins see everything, managers run operations, and staff see only their own tasks. See Roles and access.

Is my data safe?

Access is role-based, private details are never given to unconfirmed guests, and photos of payment cards are never forwarded.