Why didn't the AI reply?

Start in AI activity. Find the conversation: the outcome tells you most of the story.

The checklist

Look at	What it means	Fix
The listing's AI switch	AI replies are off for that listing	Turn it on in AI settings, Listings
Skipped	A person wrote recently, or the guest was only closing the chat	Check Pause after you reply in Response timing
Handed off	It was passed to your team	Check your chat for the ticket, or the connection
Failed	Something went wrong during the turn	Reply yourself, then tell us if it repeats
Property data	The listing's facts are stale	Check Listings for a listing that needs attention
Plan or trial	Access is restricted	See Plan & billing

The listing's AI switch

What it means: AI replies are off for that listing
Fix: Turn it on in AI settings, Listings

Skipped

What it means: A person wrote recently, or the guest was only closing the chat
Fix: Check Pause after you reply in Response timing

Handed off

What it means: It was passed to your team
Fix: Check your chat for the ticket, or the connection

Failed

What it means: Something went wrong during the turn
Fix: Reply yourself, then tell us if it repeats

Property data

What it means: The listing's facts are stale
Fix: Check Listings for a listing that needs attention

Plan or trial

What it means: Access is restricted
Fix: See Plan & billing

The AI said something wrong

Correct it in your managers' chat, or add a rule. If it is a missing fact, complete the listing details.

The team is not getting tickets

Open Members and check that the chat shows Connected. Reconnect it if not. For WhatsApp, Telegram or Zalo groups, make sure the Staynup bot is still in the group.