How do I write rules the AI must follow?
Short instructions the AI always follows, for every listing or only some, with a priority you choose.
Updated Oct 29, 20261 min read
Your listing describes the property. Rules describe how you want to run it: your policies, procedures and preferences. Write them the way you would brief a new co-host.
Add a rule
In AI settings, open Rules and press Add rule. Writing a rule takes three short steps:
- 1
What should the AI do?
Write the instruction in plain language, up to 500 characters. The editor offers examples to start from.
- 2
Where should it apply?
All listings, or specific listings you choose.
- 3
How important is it?
A priority, and it is active from the start. Press Create rule.
Priority
When two rules disagree, the higher priority wins.
- How the AI treats it
- Followed first, even when other rules or settings disagree
- How the AI treats it
- Followed in normal conversations
- How the AI treats it
- A preference, applied when nothing else matters more
You can pause a rule without deleting it. A paused rule is ignored until you turn it back on.
Writing good rules
One instruction per rule. Say what is true and how the guest should be told.
- Write
- Greet every guest warmly and include the Wi-Fi name and password.
- Write
- Smoking is not allowed inside. Tell guests they may smoke on the balcony.
- Write
- Check-in is 3 PM to 10 PM. After 10 PM, send the keybox code and entry steps.
Examples to start from: "Quiet hours are 10 PM to 7 AM. Remind guests politely." "Never offer discounts or refunds. Pass these to the host." "Share the door code only on check-in day."
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