How do I get to nearly hands-free replies?

Work through the phases in order. Each one raises the share of messages the AI answers without your team, and each item links to the page that explains it.

Overall automation progress

Check off each item as you complete it. Your progress is saved on this device.

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Phase 1 — Foundation

Give the AI the knowledge it needs to start answering on its own · ~70%

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Complete your Airbnb listing details (Your Space + Arrival Guide)Turn on Smart Reply for every listingAdd your first workspace-wide rulesChoose the AI tone that matches your brand

Phase 2 — Optimization

Tune behavior and teach the AI to handle edge cases · ~85%

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Add per-listing rules for property-specific detailsConfigure behavior settings (ask-once, smart allocation)Teach the AI corrections through the messaging channelEnable room-ready notifications

Phase 3 — Full Automation

Connect your team and close the loop for the rare handoffs · ~95%

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Connect your manager channel so managers get handoffsConnect your staff channel for task notificationsShow your team how to answer a ticketMonitor handoff patterns and prune rules monthly

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How the phases build

Foundation gives the AI raw material: listing details, a first set of rules, and a reply style.
Optimization tunes it to how you run your property: per-listing rules, behavior settings and teaching from chat.
Full automation brings your team into the loop, so the rare handoff reaches the right person at once.