What happens when the AI needs my team?

When an automatic answer would be unsafe or incomplete, Staynup does not go silent. It hands off:

1. 1Guest asksSomething that needs a person.
2. 2Ticket in the chatShort, with the context filled in.
3. 3Your team answersOne message, in plain language.
4. 4Guest gets the replyIn their language, checked by the guards.

What a ticket looks like

The header names the guest, room and stay, so nobody needs to open the conversation. The ticket number identifies the case, and the line below is the point. Staynup keeps messages few: one per photo burst, and never a second ticket for the same request in the same conversation.

Answer it

Reply in the chat in your own words, as if talking to an assistant. Staynup finds the right ticket by:

1. the message you replied to, then
2. a ticket number in your text (for example #202), then
3. the one ticket open in this chat if there is only one, and otherwise
4. it asks which one you mean, and a bare "1" or "2" is enough to answer.

It writes the guest's reply from your instruction, runs the safety guards, sends it on Airbnb, and confirms back to you with a short ✅ note.

Who gets what

You decide where each kind of request goes in Where guest messages and photos go. Requests about money, policy and emergencies suit the managers' chat, and cleaning or repairs suit the staff chat.

Updates, not only requests

Some guest news needs no reply: arriving, checking out, finishing a task, returning the key. Your team gets one short note, with photos attached when there are any.