How do I choose the AI's tone?

Open AI settings, then Reply style. You pick one voice for the whole workspace, and a preview shows a sample reply.

Voice	Sounds like	Good for
Concise	Short and to the point, no fluff	High volume, quick facts
Friendly	Warm and conversational	Most hosts
Youthful	Relaxed, fun and still polite	Short stays and younger guests
Professional	Polished, like a hotel	Many units or business travelers
Custom	Your own description	An exact brand voice

Concise

Sounds like: Short and to the point, no fluff
Good for: High volume, quick facts

Friendly

Sounds like: Warm and conversational
Good for: Most hosts

Youthful

Sounds like: Relaxed, fun and still polite
Good for: Short stays and younger guests

Professional

Sounds like: Polished, like a hotel
Good for: Many units or business travelers

Custom

Sounds like: Your own description
Good for: An exact brand voice

AI settings: reply style, response timing and guest requests — Everything the AI does is set here, and changes save automatically.

Custom voice

Describe the voice in up to 500 characters. It saves as you type. Be specific about personality and habits, for example: "A warm, efficient host. Greet guests by name, keep sentences short, and end with a helpful next step."