How do I test the AI before guests do?
Run a realistic guest conversation against your current settings, without sending anything real.
Updated Oct 29, 20261 min read
The Playground is a safe place to see how the AI would answer right now, with your reply style, rules and listing details. Nothing is sent to a guest.
- 1
Open it
In AI settings, press Test a conversation.
- 2
Choose a listing and a situation
Pick the listing, then the guest's status: Inquiry (no reservation yet), Confirmed (an upcoming stay) or In stay.
- 3
Chat as the guest
Ask what real guests ask: check-in, Wi-Fi, a late checkout, a request for something you do not offer.
- 4
Give feedback
Mark replies that are good or not. The activity trace shows what the AI used to decide.
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