Where does the AI get its knowledge?
The four sources behind every reply, and why it never guesses.
Updated Oct 29, 20261 min read
Staynup answers from four sources. The more complete they are, the more questions it settles alone.
Listing details
- What it holds
- Amenities, house rules, check-in method, Wi-Fi, address, house manual
- You manage it in
- Airbnb, then synced
Rules
- What it holds
- Your policies and preferences, for all listings or specific ones
- You manage it in
- AI settings, Rules
Reply style
- What it holds
- The voice of every reply
- You manage it in
- AI settings, Reply style
Teaching
- What it holds
- Answers and corrections from you or your team
- You manage it in
- Your managers' chat
The one rule: it never guesses
A reply may only state facts that come from these sources. If the answer is missing, the AI asks your team, or asks the guest a clarifying question. It will not infer that "has a washer" means "has a dryer".
Staynup may also look up local information, such as restaurants, attractions and transport, to help guests. Property facts, prices, rules and policies always come from your workspace.
How to improve it
- Complete your listing details.
- Add rules for your policies.
- Read what it did in AI activity and teach corrections.
- Run Benchmark to find what is still missing.
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