What does the AI learn from my Airbnb listing?

Your Airbnb listing is the richest source of knowledge you already own. When you connect a listing, Staynup reads its details and turns them into a structured facts pack the AI uses to answer guests. This page explains exactly what gets picked up and how it's used.

Your Space

The Your Space section covers the physical facts of your property — the things guests most often ask about before booking and during their stay.

• Property type — whether it's an apartment, house, villa, studio, or something else.
• Guest capacity — number of guests, bedrooms, beds, and bathrooms.
• Amenities — every amenity you've listed, from wifi and parking to a pool or a kitchen, organized by category so the AI can answer questions like "is there a washing machine?"
• Description sections — the listing description, your property overview, guest access, interaction with guests, and other details you've written.

These are all things you've already written for Airbnb, so this step is usually just a matter of making sure they're up to date.

Arrival Guide

The Arrival Guide covers everything a guest needs to actually get in and settle in. This is the operational core of the facts pack.

• House rules — pets, events, smoking, quiet hours, and your check-in and check-out times.
• Check-in method — how guests get in (self check-in, keybox, host meeting) and the step-by-step instructions.
• Wifi — network name and password.
• Location and address — where the property is, plus directions for getting there.
• House manual — how things work in the unit, from the thermostat to the coffee machine.
• Cancellation policy — the policy that applies to bookings.

How this data is used

Everything above is compiled into a structured facts pack that is injected into every AI reply. When the AI answers a guest, it can only make claims that appear in this pack — it never guesses.

This strict grounding is what makes the AI trustworthy. If "pool" isn't in the facts pack, the AI won't claim there's a pool, even if the question implies it. If a fact is missing, the AI either asks the guest for clarification or hands the conversation to your team — it never fills the gap with a guess.